Refunds & Cancellations

Tiffin meals (SML Tiffin)

• Before the slot cut-off: cancel from your order page or by contacting us for a 100% refund.
• After the slot cut-off: cooking has begun, so orders cannot be cancelled or refunded, except as below.
• Our fault: if a meal is not delivered, is badly late (over 60 minutes after the delivery window), is wrong, or has a quality issue reported within 2 hours of delivery with a photo, we refund or replace it.
• Missed delivery because the customer was unreachable or the address was wrong is not refundable.

Fresh mushrooms (Sporeveda)

• Cancel any time before the order is dispatched for a full refund.
• Damaged, spoiled or wrong items: report within 24 hours of delivery with a photo for a replacement or full refund.
• Due to their perishable nature, fresh items cannot be returned for change of mind.

Packaged goods (dried mushrooms, podis, pickles, organics)

• Cancel before dispatch for a full refund.
• Damaged, leaking, expired or wrong items: report within 48 hours of delivery with photos for a replacement or refund.
• Opened food packs cannot be returned for hygiene reasons.

Refund timelines

Approved refunds are issued to the original payment method through our payment partner within 5–7 working days. UPI refunds usually arrive sooner; card and bank timelines depend on your bank. If we cancel an order (stock-out, slot full, unserviceable pincode), we refund it in full automatically.

How to request

Questions? Write to hello@example.com, call +91 00000 00000, or see our Contact page.